Terms of Service

Feron is operated by Sameer Shaboodien trading as Feron, a sole proprietor in South Africa. You can reach us at samshabz13@gmail.com.

When you create an account you are asked to tick a box confirming you accept these terms and our Privacy Policy. We record which version you accepted and when. Buying a puck or continuing to use Feron also means these terms apply to you.

If you do not agree with them, please do not use the service. If you disagree with something specific, tell us — we would rather hear it than lose you over a clause.

You need to be 18 or older to hold an account. That is partly a legal matter and partly a practical one: this is a product used while lifting heavy weights, and we would rather an adult be the one agreeing to how it is used.

Keep your login details to yourself, and let us know quickly if you think someone else has got into your account. You are responsible for what happens under your account while you control it.

Please give us accurate details when you sign up, particularly your email address, since that is how we reach you about your account and your orders.

You can use the app as a guest. Your data stays on your device, it does not sync, and it is not backed up — so if you lose the device, you lose the history. These terms still apply while you use the app that way.

Everything you need to track your training is free. Feron Pro is optional and adds extras on top.

Pro is billed on the cycle you pick when you subscribe and renews automatically until you cancel. Prices are in South African rand and include VAT where it applies. If we change the price, we will tell you before it affects you, and you can cancel rather than accept it.

Subscriptions bought through the App Store are handled by Apple under their terms, including cancellations and refunds — we cannot process those for you, but we will help you find the right place.

If your subscription ends, your account and workout history stay put. You simply stop seeing the Pro extras.

Website sensor purchases are one-time payments, separate from optional app subscriptions. Before you pay, the website shows the product price, delivery fee, total in rand, tax treatment, app compatibility and delivery window. We are not accepting paid pre-orders during the current testing phase. Seller contact and physical business details are published on the website before live orders open.

The payment provider handles card and eligible wallet payments; do not send card details to us by email. A return from the payment page is not proof of payment. Confirmed orders and receipts are saved in My orders in your Feron account. You can print or download the receipt. Ownership and risk pass to you on delivery, so anything that happens to the sensor in transit is ours to sort out.

You can change your mind. Because you are buying online, the law gives you a cooling-off period, and we extend it: return the puck within 14 days of delivery, in a condition we can reasonably accept, and we will refund it. Email us first so we can tell you where to send it.

For a valid cooling-off cancellation, we refund the payment, including standard outbound delivery, within 30 days of cancellation. You cover the direct cost of returning a change-of-mind purchase. Statutory rights and remedies for defective, unsafe, unfit or incorrectly supplied goods are not limited by that condition. Refunds are returned through the original payment method wherever supported. Contact support if a payment or refund is delayed; provider processing does not remove your rights.

South African consumer law gives you six months from delivery to return goods that are defective, unsafe, or not fit for their normal purpose, and to choose whether you want a repair, a replacement or a refund. That is your right and nothing in these terms shortens it.

Our own warranty runs for the same six months and covers manufacturing defects. It does not cover ordinary wear, loss, or damage from an accident — but talk to us anyway, because we would rather help than argue about categories.

Your puck has a small rechargeable battery. Battery life varies with use and conditions; do not rely on an unconfirmed lifespan claim. Follow the charging and care instructions supplied for your model.

• ·Use the charging cable and power source specified in the instructions for your model.
• ·Keep it out of extreme heat, like a closed car in summer.
• ·There is nothing user-serviceable inside, so please do not open it up.

If it is ever damaged, or it stops holding charge the way it used to, stop using it and get in touch. We would much rather replace a puck than have you keep using one that is not right.

Training with weights carries some risk, with or without us, and using Feron does not change that. The puck counts your reps. It does not spot you, check your form, or decide whether today is the day for that weight. Those judgements stay yours.

One practical thing: give the puck a quick check before a heavy set. The magnet is strong, but a bar that is about to move fast is worth two seconds of attention. If it is not seated properly, take it off and lift without it — the app will happily take the set manually.

Feron is a training tool. It is not medical advice, physiotherapy, or coaching, and it is not a substitute for any of them. If you have an injury or a health condition, talk to someone qualified before changing how you train.

Rep counts, bar velocity, strength scores, estimated one-rep maxes and imbalance flags are all estimates produced by software. They are useful, and they are not infallible. Treat them as a helpful second opinion rather than a verdict.

If you use the social features, keep it decent. Do not post anything unlawful, hateful, harassing, sexually explicit, or that impersonates someone else, and do not post other people's personal information or photos without their agreement.

You can report a post or a user from inside the app. We review reports and can remove content or suspend accounts, and we will act faster where someone might get hurt. We are not obliged to monitor everything posted, and we are not responsible for what other users say.

Your workouts, posts and photos remain yours. By posting to the community feed you give us permission to store and display that content inside the app for the purpose you posted it — in feeds, streaks and challenges — and to other users according to your sharing settings. That permission ends when you delete the content or your account, except for copies already in backups, which age out.

If you send us feedback or a feature idea, we may act on it without owing you anything for it. That is not us taking your idea; it is us not wanting a suggestion in a support email to become a legal question.

• ·Break the law, or use Feron to help someone else do it.
• ·Interfere with the service, attack it, or try to get at other people's accounts or data.
• ·Reverse-engineer the app or the puck firmware, or try to defeat the licensing.
• ·Scrape the service or resell access to it.
• ·Falsify workout data to gain an advantage in challenges or leaderboards.

We can suspend or close accounts that do these things.

The Feron name, logo, app, firmware and the design of the puck belong to us. Buying a puck means you own that piece of hardware; it does not give you rights in the software running on it, which is licensed to you for personal use alongside the app.

Feron is in private beta. That means features will change, some things will not work perfectly, and occasionally we will get something wrong. We would rather have you in early with that understood than pretend the product is finished.

We do not promise the service will always be available or uninterrupted. We will give notice of planned maintenance where we reasonably can.

We update the app and occasionally the puck firmware, to fix problems, improve accuracy and add features. Some updates are needed for the service to keep working properly. We will support each puck for a reasonable period, and if we ever plan to stop, we will tell you well ahead of time.

We are responsible for providing the service with reasonable skill and care, and for putting things right when we fall short. Please tell us when we do.

What we cannot take responsibility for is what sits outside our control: how you choose to train, decisions you make on the strength of an estimate the app produced, or indirect losses that are not a direct result of something we did wrong. To the extent the law allows, our total liability to you for any claim connected to the service is limited to what you have paid us in the twelve months before the claim.

There are limits on how far any company can limit its own liability, and we are not going to pretend otherwise. Nothing in these terms affects your rights under the Consumer Protection Act, including your right to claim for harm caused by unsafe or defective goods, and nothing here excludes our liability for gross negligence, fraud, or anything else the law does not permit us to exclude.

If you use Feron in a way these terms prohibit, and that causes a third party to bring a claim against us, you agree to cover the reasonable costs of dealing with it. This only covers claims arising from your own breach, and it does not apply where we were at fault.

You can delete your account whenever you like, from Settings. It is permanent, and we will tell you so before you confirm.

We can suspend or close an account that breaks these terms. Unless the circumstances make it impossible, we will tell you why and give you a chance to respond. If we close your account for a reason that is not your fault, we will refund any unused subscription time.

We may update these terms, and we will always update the date at the top when we do. Small clarifications we will simply publish.

If a change materially affects your rights or obligations, we will tell you directly and ask you to accept the new version before it applies to you. If you would rather not accept it, you can stop using the service and we will refund any unused subscription time.

These terms are governed by the law of South Africa.

If something goes wrong, please email samshabz13@gmail.com first — nearly everything gets solved there, and faster than any formal process. If we genuinely cannot resolve it between us, you are entitled to refer the matter to the National Consumer Commission or an accredited consumer ombud, or to take it to a South African court with jurisdiction. Nothing in these terms takes away that right or forces you into arbitration instead.

We are built and run from South Africa, and these terms and our Privacy Policy are written around South African law. You are welcome to use the app from anywhere, but you do so on your own initiative and you are responsible for your own local rules.

If the law where you live gives you consumer or privacy rights beyond the ones described here, those rights still apply to you. We are not trying to sign them away.

• ·If part of this fails: If a court finds any part of these terms unenforceable, the rest carries on unaffected.
• ·The whole agreement: These terms and our Privacy Policy are the whole agreement between us about the service, and replace anything said earlier.
• ·Handing it on: You cannot transfer your account or these terms to someone else. We may transfer them if the business is sold, but not in a way that reduces your rights.
• ·Not enforcing something: If we do not enforce a term straight away, we have not given up the right to enforce it later.
• ·Reaching you: We will contact you by email or through the app. Keep your email address current.
• ·Things outside anyone's control: Neither of us is responsible for failing to do something because of an event genuinely beyond our control, such as a natural disaster, war, or a major infrastructure or network failure.

Questions about these terms are welcome at samshabz13@gmail.com. A real person reads that inbox.